April 22, 2011 3 Comments
After discovering a bug in Lexmark‘s Debian installer, as described in my previous post, and reporting it to Lexmark’s support team, I found a response from Lexmark in my inbox, which was sent on the 18th, and I decided to share it on my blog to show that Lexmark is aware of the issue, and they are actively working on resolving it. Here is the message I received from Lexmark Support:
Here is your Service Request # 1-5145156021
We recently received your feedback.
Thank you for sharing this information. We really appreciate your time and effort in bringing this one to us. I will definitely forward this one to our software engineers so that we can make the necessary changes to our software. We really appreciate your feedback. It’s through customers like you that we’re able to make improvements in our current and future products.
If you have any more questions or concerns, please contact me at your convenience and I will be happy to assist you. (If I am not available, another representative may reply to your request.)
To respond, please select “Reply” in your e-mail software, and be sure that the past e-mail is included in this reply.
[AOL Users: In order to include the previous e-mail, you must highlight it with your mouse when you are replying.]
If your e-mail client automatically deletes prior e-mail thread information, it will cause a delay while we look up your support history. If this is the case you may want to save the old e-mails as attachments and attach them to the current e-mail.
Lexmark eSupport Team